Shipping Policy
How much is shipping?
UK, US, Germany, France, Australia, and all other supported destinations
Free shipping on orders over £59
£4.99 shipping on orders under £59
How long does it take to receive my product?
Processing time: 1–3 business days.
Standard shipping transit time after dispatch:
• UK: 5–7 business days
• US / AU / DE / FR: 5–10 business days
• Other supported destinations: 5–12 business days
Note: Delivery times are estimates and may vary by destination and local customs. Public holidays may extend transit times.
Please note that during the holidays our production time may vary.
How will I know my order has shipped?
After placing your order you will receive a confirmation email detailing the ordered items and your shipping information. Please double-check these (country, street number, company name, unit…), and contact us promptly in case of mistake. If you didn't receive the confirmation email within 24 hours, please check your spam folder before contacting us. Processing Time：1-3 business days.
Can I change the destination country of my order?
After your order has been sent out, you may not change your shipping address
Tracking
After your order has been successfully placed, you will receive an Order Acknowledgement email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email including your order number, the carrier's information, the date and time the order was placed, the status of the order, and package tracking numbers for items that have shipped. You can track your items on the carrier's official website after 24 hours.
Once they arrive in your country, your local postal services take over. This means you'll be able to track your parcel on your local postal services' website with the same tracking number. If the tracking shows that the parcel couldn't be delivered for any reason, please contact your local post office first, to have further details. Since they are handling your parcel, they would be able to give you information that we don't have.
If you have any trouble tracking your parcel, please email info@lunoii.com. We’d be happy to help you out.
Wrong shipping address?
If the shipping address on your order is incorrect, please contact us via email info@lunoii.com right away.
If for any reason, a package is returned to us due to incorrect address, unclaimed, etc., the customer is subject to the additional shipping fee for the package to ship out again. Please make sure to enter the correct address before checking out your shopping cart.
If you need to change the shipping address after the package leaves our facility, there is a chance that we won’t be able to change the address. Customer is also responsible for any additional fee caused during the process.